Customer Service: How Can it Improve? The Lineup!

All of the Customer Service:  How Can it Improve? posts are fomatted and loaded for your reading pleasure!  Wow, you have some great thoughts coming your way this week!

Each day between 4:30 and 5am Central Standard Time, the new writing will be available.

I have worked to make sure the original formatting and links are set up correctly by the author; but if there are any mistakes, they are mine.

Here's the line up for the week:
Monday:         Jon Strande at Business Evolutionist
Tuesday:        Brendon Connelly at Slacker Manager
Wednesday:   Rosa Say at Talking Story
Thursday:       Terry at Fellowship Church
Friday:           Rosemary and Dave Rothacker at Wiz Speak (2 posts to close out the week!)

I hope you enjoy these as much as I have putting this together.  Please leave your comments each and every day!

Enjoy.

UPDATE - 1/16/05 @ 10p
This is a perfect example highlighting how Rosa is a superior writer to anything I could do!
[link]

Comments

[Terry Storch]

Todd, this is very exiting. I am looking forward to reading the other articles and just honored to be a part of it!

Thanks for including me in this group.

[Jon Strande]

Todd,

Yeah, I'm with Terry - thank you so much for putting this together. I'm looking foward to some great discussions.

Jon

[Bren]

Sweet, can't wait to see what's in store this week!

Great work pulling this together, Todd...

[K. Todd Storch]

Terry, Jon and Bren (as well as Rosa, Rosemary and Dave!),

I'm honored and very excited about your participation!

Thank you again for your work!

Todd

[David St Lawrence]

What is this?
Have I subscribed to some sort of psi-ware RSS feed?

For the past two days, I've been bombarded with ideas about the general state of customer service and how something needs to be done.

I was just about to post my take on what underlies the current sorry state of that absolutely vital part of commerce, when I linked into this site through Talking Story. Now I see where all the ideas were coming from. I can't wait to see the rest of the series!

My upcoming post on Ripples will attempt to give a non-pejorative answer to why the nicest and most cheerful service representatives project the brand mantra of Fumble, Stumble, and Fail.

I don't think you will like my conclusions.

[K. Todd Storch]

David,

Thank you for checking out the feature today! 4 more days and 4 more authors.

I'm sure others that have read your post today have plenty of comments as well!

Todd

[Darryl]

I sent a trackback to this post about short post I had on customer service, inspired by this weeks series: http://randomthoughts.vandorp.ca/archives/2005/01/22/managing-the-pain/

Cheers,
Darryl