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Excellent quote from the 2/14/05 Forbes magazine. It comes from Whole Foods' Founder, John Mackey:
Business is simple. Management's job is to take care of employees. The employees' job is to take care of the customers. Happy customers take care of the shareholders. It's a virtuous circle.
I thought this was a very good follow up to the Customer Service feature a few weeks back.
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tags: customer service | magazine | whole foods
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