The Power of Blogs for/against businesses

Dana at ...Ideas from the Trenches rips Barnes and Noble's customer service.  Will B&N respond or do they even know this type of discussion is happening?

Companies need to make sure they won't end up like Kryptonite Locks.

[link]

[read] the Business Thoughts feature, Customer Service:  How Can it Improve

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customer service | barnes and noble | blogs